All Systems Operational
Europe environment Operational
90 days ago
100.0 % uptime
Today
Customer Portal   Operational
90 days ago
100.0 % uptime
Today
Email Service   Operational
API Services   Operational
Agent Portal   Operational
North-America environment Operational
90 days ago
100.0 % uptime
Today
Customer Portal   Operational
90 days ago
100.0 % uptime
Today
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Sandbox environment Operational
Customer Portal   Operational
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Transportation Services Operational
DHL   Operational
UPS   Operational
PostNL   Operational
TNT   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance Dec 21, 06:30-07:30 CET
On Thursday 21-12-2017 We will be performing systems maintenance between 05:30 and 6:30 UTC
As a result, all 12return returns services will be unavailable during this time.
Posted on Dec 5, 11:51 CET
Past Incidents
Dec 13, 2017
Resolved - Due to degraded storage services at our hosting partner some shipping labels could not be created. The issues have been resolved and the service has returned to a stable status.
Dec 13, 08:26 CET
Identified - Due to degraded storage services at our hosting partner some shipping labels can not be created.
Dec 12, 15:44 CET
Dec 12, 2017
Resolved - Due to degraded storage services at our hosting partner some shipping labels could not be created. The issue has been resolved.
Dec 12, 15:13 CET
Investigating - currently a small percentage of returns fail due to a timeout while generating shipping label, we are investigating this issue.
Dec 12, 14:35 CET
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - We have just deployed a major fix for the DHL postal code validation.
Dec 4, 15:28 CET
Update - We have identified the required solution for which development is in progress with the highest priority. Expected resolution early next week.
Nov 30, 10:47 CET
Identified - We are facing a degraded performance with DHL Express. Creating shipments with DHL is failing for certain countries due to postal code validation errors. We are working with DHL to resolve the issue with the highest priority.
Nov 29, 17:26 CET
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.