All Systems Operational
Europe environment Operational
90 days ago
100.0 % uptime
Today
Customer Portal   Operational
90 days ago
100.0 % uptime
Today
Email Service   Operational
API Services   Operational
Agent Portal   Operational
North-America environment Operational
90 days ago
100.0 % uptime
Today
Customer Portal   Operational
90 days ago
100.0 % uptime
Today
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Sandbox environment Operational
Customer Portal   Operational
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Transportation Services Operational
DHL   Operational
UPS   Operational
PostNL   Operational
TNT   Operational
Dynalogic   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance to infrastructure Aug 15, 06:00-07:00 CEST
On Wednesday August the 15th between 04:00 UTC and 05:00 UTC we will be performing systems maintenance on the whole 12return platform. As a result, all 12return returns management services will be unavailable during this time.

services will be unavailable during this time.
This maintenance window is necessary to make changes in our hosting architecture and update the general infrastructure for two reasons.

Primarily this change allows us to implement several system and security updates on the system, and secondly it will prepare out infrastructure for the increasing demand on our services.

We want to offer you the best possible uptime and quality of service, and this change is a step forward in that endeavour.

This maintenance moment is one of four consecutive maintenance windows.
Posted on Jul 19, 09:47 CEST
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Completed - The scheduled maintenance has been completed.
Aug 8, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 05:30 CEST
Scheduled - On august 8th between 03:30 UTC and 05:00 UTC we will be performing systems maintenance on the whole 12return platform. As a result, all 12return returns management services will be unavailable during this time.

This maintenance window is necessary to make changes in our hosting architecture and update the general infrastructure for two reasons.

Primarily this change allows us to implement several system and security updates on the system, and secondly it will prepare out infrastructure for the increasing demand on our services.

We want to offer you the best possible uptime and quality of service, and this change is a step forward in that endeavour.

This maintenance moment is one of four consecutive maintenance windows.
Jul 19, 09:46 CEST
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018
Completed - The scheduled maintenance has been completed.
Aug 1, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 06:02 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 09:45 CEST
Scheduled - On Wednesday august the 1st between 04:00 UTC and 05:30 UTC we will be performing systems maintenance on the whole 12return platform. As a result, all 12return returns management services will be unavailable during this time.

This maintenance window is necessary to make changes in our hosting architecture and update the general infrastructure for two reasons.

Primarily this change allows us to implement several system and security updates on the system, and secondly it will prepare out infrastructure for the increasing demand on our services.
We want to offer you the best possible uptime and quality of service, and this change is a step forward in that endeavour.

This maintenance moment is one of four consecutive maintenance windows.
Jul 19, 09:44 CEST
Jul 31, 2018

No incidents reported.