All Systems Operational
Europe environment Operational
90 days ago
99.75 % uptime
Today
Customer Portal   Operational
90 days ago
99.75 % uptime
Today
Email Service   Operational
API Services   Operational
Agent Portal   Operational
North-America environment Operational
90 days ago
99.96 % uptime
Today
Customer Portal   Operational
90 days ago
99.96 % uptime
Today
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Sandbox environment Operational
Customer Portal   Operational
Agent Portal   Operational
Email Service   Operational
API Services   Operational
Transportation Services Operational
DHL   Operational
UPS   Operational
PostNL   Operational
TNT   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2017

No incidents reported today.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:46 CEST
Scheduled - A small downtime is planned for October 11th to release an update to the 12return returns management system. Customers will be unable to use the system during this time.
Oct 6, 16:58 CEST
Oct 10, 2017

No incidents reported.

Oct 9, 2017
Resolved - The problem has been resolved and all services are once again available.
Oct 9, 12:07 CEST
Identified - The EU System has been placed in preventive maintenance mode across all systems - we have identified the problem and are working on a resolution. NA Customers remain unaffected.
Oct 9, 11:58 CEST
Investigating - We are investigating an issue that has arisen at 11:30 preventing some customers from creating return requests. Only the EU Environment is affected by this.
Oct 9, 11:53 CEST
Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.