Degraded connectivity due to DNS issues

Incident Report for 12return

Postmortem

Outage ~10:30 - 11:30 (UTC)
As a result of a DDoS attack on our DNS provider last night, our services where temporarily unavailable. Due to the fast action of our provider they where able to mitigate the attack and after about 1 hour all services where fully available again.

Our apologies for the inconvenience.

Posted Dec 01, 2020 - 10:56 CET

Resolved

This incident has been resolved.

Posted Dec 01, 2020 - 07:17 CET

Identified

The issue has been identified

Posted Dec 01, 2020 - 00:03 CET

This incident affected: Europe (Return Bird, Return Dock, API), Carrier Services (DHL, UPS, PostNL), North-America (Return Bird, API), and Sandbox (Return Bird, API).