Maintenance completed, all systems have been returned to operational state.
Posted Aug 27, 2018 - 13:48 CEST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 27, 2018 - 13:01 CEST
Our DevOps Engineers have been notified of a potential security vulnerability affecting all Cloud Hosts worldwide. We are not able to mitigate this potential vulnerability via Hot Patching, thus downtime is required.
Although there is no direct thread to the systems due to our existing set of data security measures, we do want to mitigate this thread as soon as possible.
We will start with deployment in the North-America region, the maintenance period for the Europe region is still being finalized but will begin within two weeks. An exact planning will be sent out on Monday.
Each maintenance period will be defined for 120 minutes, we will however return the servers to operational status as soon as they are updated.
Posted Aug 24, 2018 - 10:55 CEST
This scheduled maintenance affected: North-America environment (Customer Portal, Agent Portal, Email Service, API Services).