We are glad to announce the successful completion of the scheduled infrastructure maintenance 4 hours ahead of schedule. The maintenance has been completed and all services have been restored to full functionality
Posted Nov 23, 2019 - 11:50 CET
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 23, 2019 - 08:00 CET
On Saturday November the 23th between 07:00 UTC and 15:00 UTC we will be performing systems maintenance on the 12Return platform. As a result, all 12Return returns management services will be unavailable during this time.
This maintenance window is necessary to make changes in our hosting architecture and update the general infrastructure.
Primarily this change allows us to implement several system and security updates on the system, and secondly it will prepare out infrastructure for the increasing demand on our services. We want to offer you the best possible up-time and quality of service, and this change is a step forward in that endeavor.
Posted Oct 23, 2019 - 17:19 CEST
This scheduled maintenance affected: North-America environment (Customer Portal, Agent Portal, Email Service, API Services), Transportation Services (DHL, UPS, PostNL, TNT, Dynalogic), Sandbox environment (Customer Portal, Agent Portal, Email Service, API Services), and Europe environment (Customer Portal, Email Service, API Services, Agent Portal).